My training counselor was very good. She guided me through every step of the process. I was given the flexibility of attending both online and in-class training. Wonderful instructor. He took time to understand each one of us. The materials given to us after each session was on par with the materials that SAP themselves would give you. The Goto meeting lines couldn't be more clear. Any class you missed or didn't understand, you were given the liberty to sit for the next session free of charge. Very understanding staff, could be reached even during weekends and late evening hours.